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Frequently asked questions

Find answers to common questions about our machine tools, services, and policies. If you can't find what you're looking for, please don't hesitate to contact our friendly customer support team.

We offer a wide range of machine tools, including CNC machines, lathes, milling machines, drilling machines, grinding machines, and more. Our products are designed to cater to various industries and applications.

All of our machine tools are brand new and come directly from the manufacturer. We do not sell used or refurbished machines, ensuring that you receive only the highest quality products.

We partner with leading machine tool manufacturers from around the world, including Haas, Mazak, DMG Mori, Okuma, and Doosan. We carefully select our brands to ensure that our customers have access to the best machines in the industry.

Yes, we offer various customization options to suit your specific needs. Our team of experts can work with you to configure the machine tools according to your requirements, such as spindle speed, axis travel, and control systems.

We stand behind the quality of our machine tools and offer a comprehensive warranty policy. Our standard warranty covers parts and labor for a period of 12 months from the date of installation. Extended warranty options are also available for added peace of mind.

Yes, we offer training and support services to ensure that you can maximize the potential of your machine tools. Our experienced technicians can provide on-site training, remote support, and troubleshooting assistance whenever you need it.

We work with trusted logistics partners to ensure that your machine tools are delivered safely and efficiently. Once your order is confirmed, we will provide you with an estimated delivery date and keep you informed throughout the shipping process.

Yes, we understand that investing in machine tools can be a significant decision. That's why we offer flexible financing options to help you acquire the machines you need without straining your budget. Our financing partners can provide tailored solutions to suit your business requirements.

We want you to be completely satisfied with your purchase. If you receive a machine tool that is defective or not as described, we will work with you to resolve the issue promptly. In the rare event that a resolution cannot be found, we offer a 30-day return policy for eligible products.

Our dedicated customer support team is available to assist you through various channels. You can reach us by phone, email, or live chat during our business hours. We also have an online ticketing system for submitting support requests, and we strive to respond to all inquiries within 24 hours.

Testimonials

What Client Says

We have been using machine tools from this store for the past 5 years, and they have never let us down. The quality of their products is outstanding, and their customer service is second to none. We highly recommend them to anyone in the machining industry.
John Smith
ABC Manufacturing
I recently purchased a CNC machine from this store, and I couldn't be happier with my decision. The machine arrived on time, and the installation process was smooth. Their technical support team was always available to answer my questions and provide guidance. It's clear that they truly care about their customers' success.
Emily Johnson
XYZ Precision
As a small machine shop owner, I was hesitant to invest in new equipment, but this store made the process easy and affordable. Their financing options allowed me to get the machines I needed without breaking the bank. The machines have been running flawlessly, and I've seen a significant increase in my productivity. I'm grateful for their expertise and support.
Michael Davis
Davis Machine Shop

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